15 day repair Turn-Around-Time
Please follow these steps to initiate your repair.
Submit purchase order
Please send your purchase order to our T-Mobile repair specialist, James Kiffe: firstname.lastname@example.org
Package your equipment
Pack defective units appropriately for transportation: (Tempest can provide boxes/packing inserts as needed). Individual boxes should be placed on pallets when necessary. Print and Include RMA form in the box (Tempest will provide RMA form). Please also reference the RMA number on the outside of the box.
Ship your equipment
Ship to address:
Repair (RMA #)
1461 S. Beltline Rd.
Coppell, TX 75019
We are happy to arrange pickups as needed.
Once Tempest receives your equipment, we immediately enter serial numbers into our warranty system. Each repair receives a year warranty, which is tracked and documented on the actual unit for your convenience.
Our repair TAT is 15 business days. Tempest offers expedited repair for a fee. We can also test equipment prior to repair if requested.
For your convenience, Tempest has an online repair portal where you can track your parts during their repair process. Fault information and timeline is included.
At any time, you can call, text or email the Tempest team with questions you have along the way.