Expand the life of your network
Save on Opex, shipping and processing fees
Tempest’s extensive repair capabilities across technologies and product lines allows you to substantially save on costs, shipping and processing fees by consolidating multiple products into a single RMA. And our ability to repair legacy and discontinued products helps you to maintain networks that are no longer supported by the OEM.
Tempest’s high quality repair service, industry leading TATs and excellent customer service give our customers time back in their day while helping them extend their Opex dollars. Our RMA portal gives you a quick and easy way to process and track RMAs, as well as providing access to extensive customized technical reporting.
Tempest can provide embedded repair and screening onsite at a customer-owned or 3rd party logistics facility. Onsite repair and testing results in reduced TATs and lower operating costs — including minimizing freight and transportation fees.
Our trained and dedicated onsite technicians ensure efficiency, visibility, and transparency. Our Multi-vendor product solutions allow for coverage across a broad range of products and OEMs. Additionally, our onsite presence allows us access to reutilize surplus inventory for customer needs.
Our expert team of engineers covers a broad set of products and OEMs for both legacy and current platforms.
Our TAC programs help save significant costs while helping to extend the life of your network.
In addition, to complete annual contracts, Tempest offers customized help desk solutions for your specific needs.
Our team of experienced and certified engineers can support various technologies — including LTE, IP, Microwave, and DAS.
Tempest’s Advanced Technical and TAC Support Service is the ideal solution to resolve hardware, software and configuration problems on aging legacy networks.
Tempest’s U.S.-based technical experts can provide answers to product-related questions, provide troubleshooting assistance, restore technical incidents, and restore emergency outages — helping to maintain optimally-performing networks at the lowest cost of ownership.
Annual TAC support programs are based on ticket volumes and SLAs to match your network requirements, utilizing best practices to support stable mature software platforms
We offer preventative maintenance services designed to care for your network and ensure the highest level of satisfaction at any point in the operation of your legacy network.
Services include Pro-Active Care, complete with Health Checks and Audits on your nodes and equipment. On an on-going basis, Tempest has the in-house expertise to maintain your file systems. This includes assisting with required back-ups, maintenance routines as well as implementing OEM-provided software updates.
Our customized Spare Parts Management solutions help you gain control, visibility, and consolidation of your spare parts inventory.
Our management of your spares and repair/exchange needs provides for the ongoing availability of critical spares; and reduces emergency needs while lowering OPEX and CAPEX costs by providing test and reuse on your existing surplus equipment.
Tempest provides embedded repair and test onsite at customer-owned or 3rd party logistic partner’s facility. Our trained and dedicated onsite technicians ensure efficiency, visibility and transparency.
Our customized Spare Parts Management solutions helps our customers gain control, visibility, and consolidation of their spare parts inventory.
Tempest’s sophisticated “purchase avoidance” and reuse programs for surplus or decommissioned assets from carriers help reduce CapEx and Opex costs and extend budgets. Tempest’s clean and screen process as well as reconfiguration services can turn your decommissioned and idle assets into tested quality products that are ready to be redeployed in your network. Our online customized portal helps you keep visibility of your assets.
Our high quality service and technical capabilities ensure that all reused products integrate seamlessly into your network as needed for complete systems, expansion parts or spares. This can also reduce your need for repair by offering exchange spares as alterative.
Tempest’s remarketing services offers our customers financial returns on their unused equipment, resulting in cash or a credit to help offset program costs.