805-879-5050
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    805-879-5050
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    • get a quote

    Customer Success Story:
    3G Maintenance Support

    Proven Team Available to Meet Critical 3G Network Support

    Speak to an expert
    Tempest-3G-TAC-Solution

    Challenges

    Carrier needs

    • Reduce OPEX for legacy CDMA support
    • Re-purpose in-house team towards 4G/VoLTE/5G tasks
    • Get full coverage for CDMA support (including non-ER tickets handling)
    • Re-establish leverage with OEM
    • Help with power/decommissioning plans

    Solutions

    Quality

    • Proven CDMA support for nations largest carrier
    • Single point of contact for all network requirements (i.e. Emergency Recovery and other severity tickets)
    • Advanced troubleshooting and preventative maintenance recommendations
    • US based English speaking resources

    Results

    Cost Savings and Improved Workforce Technical Competence

    • OEM level SLAs
    • Restored 100+ Emergency Restoration Tickets
    • Handled over ~400 Critical, 4,000+ Major, 1,200+ Minor tickets with competent SMEs
    • Cost savings and improved workforce technical competence